Questions and Answers
Q. How do I know you won’t mistake my order for someone else’s?
A. We know how precious and irreplaceable your order is. It will be
handled individually at all times, with the utmost respect and care
throughout the process, from start to finish. Your order has it’s
own unique code so there will be no chance that your order will
ever be mixed or mistaken with anyone else’s.
Q. Is the diamond real?
A. Yes. Certificated as genuine diamonds. Optically, chemically and
physically identical to mined diamonds.
Q. Does it matter how old the cremation ashes, hair etc are?
A. No. Any age, recent or from years ago. Any combination of hair,
ashes or fur can be used.
Q. How do I pay?
A. Full payment is required when placing your order, by cheque,
credit card cheque or balance transfer. For finance options
please call 0845 5000 140. You can pay by credit and debit
card payments processed through a secure provider.
Q. Why trust us?
A. We have a team of certified, qualified and licenced experts having combined experience of over 200+ years in lab diamonds and the jewellery industry. We are a dedicated team committed to helping you. We encourage you to talk to our previous customers, they are our voice. We are also members of the BJA British Jewellery Association renown for their reputation in the UK.
Q. How long does it take to grow a diamond?
A. Diamond process approx 80 days. In many cases sooner.
Q. How much do they cost?
A. This depends on the package you choose. We will send you a price sheet along with the brochure.
Q. CanI cancel?
A. Yes you can, but please refer to our terms and conditions.
Q. Can you create an Aura Diamond for my family when I pass away?
A. Yes, we will issue you with a certificate to add to your will, so when the time comes your family will know your requirements. What a fantastic gift to leave your family, live on forever! Have you thought about having an Aura made for them now from either your hair or all of the families hair, so you have the pleasure of giving your Special Aura diamond to your family.
Q. What Colours do the Aura Diamonds come in?
A. Currently the rarest colours of diamonds being deep reds, sparkling greens, sunset yellow/orange and ocean blues. All absolutely stunning and beautiful.
Q. Can you set my diamond?
A. Yes, we have a range of settings. We can also have designed for you a bespoke one off piece to compliment your Aura Diamond.
